Shipping & Returns

Orders for foot protectors up to €80 are sent by La Poste at the Lettre Verte rate. The estimated delivery time for orders shipped at the Lettre Verte rate is 72 hours.
Orders of €80 or more are sent with tracked mail.
We deliver throughout Europe and to certain French overseas departments (DOM).

All orders for chairs or tables are shipped by our carrier, DPD. Confirmed and paid orders are generally shipped within 3 to 5 working days, unless an item is out of stock. In that case, we will inform you promptly and agree with you on the best solution:

• We will give you our best possible lead time.

• If we cannot find a solution together, we will refund your purchase as quickly as possible.

When we deliver to Switzerland or Liechtenstein, we handle the complete processing of your order and prepare all the required customs documents. Please note, however, that you are responsible for paying import duties and local VAT.

If you order several items with different announced delivery times in a single order, the items will be shipped together unless we have agreed otherwise with you. In that case, the item with the longest delivery time determines the delivery time for the whole order.

Returns
In the event of an error, or if the product simply doesn’t suit you, you may return your purchase, except for second-hand, sale or end-of-line products as indicated on the product page. You have a statutory withdrawal period of 14 days to obtain a refund, starting from the date you receive the product. Returned products must be in their original packaging, unopened and unpacked, and in perfect condition for resale. In accordance with the law, return shipping costs are your responsibility. Provided the return has been carried out correctly, Airborne will refund the price of the returned product within fourteen (14) days of duly receiving your notice of withdrawal.

Checking your delivery
Without prejudice to the customer’s withdrawal period, upon receipt of the products it is the responsibility of the customer or recipient to ensure that the products delivered match the order, and to check their condition and conformity with the order.
The customer (or, where applicable, the recipient) confirms acceptance of the delivery by signing the delivery receipt issued by the carrier.
If, upon delivery, the outside of the parcel is not in perfect condition, the customer or recipient must open the parcel in the presence of the carrier to check the condition of the products. In the event of damage resulting from transport, the customer must refuse the damaged products and write “refused due to damage” on the return slip.
If the parcel shows visible defects, the customer must make any reservations and claims that appear justified and, where appropriate, refuse the parcel.
If the delivery is refused or the product is returned for the reasons set out in the previous paragraph, the customer may request a new delivery or the cancellation of the order.

If reservations or visible damage are noted after delivery of the product, you must notify Airborne within a maximum of 3 working days by registered letter with acknowledgement of receipt or by email (contact@airborne.fr), providing evidence of the anomalies observed on the product and/or the parcel, and then return the product and the parcel to Airborne in suitable packaging. Provided these conditions are met and the damage was not caused by you, Airborne will refund the amounts paid for the order and the justified return costs within fourteen (14) days of Airborne receiving the product concerned. Any failure on your part to comply with the provisions of this article may exclude a refund of the product. The return address for parcels and documents is:

Airborne
222 impasse de Peyran
40800 Aire sur l’Adour
France

For any questions, you can contact us by phone on +33 (0)5 58 71 98 20 (local call rate) or by email: contact@airborne.fr

Delivery costs for FRANCE (based on order value)

• Orders up to €21: €3 incl. VAT

• €22 to €42: €4 incl. VAT

• €43 to €50: €5 incl. VAT

• Over €50: FREE

Product weights
LETTRE VERTE (< 0.8 kg) AND COLISSIMO (> 1 kg)

• 1 set of protectors = 100 g

• 1 cotton/linen/Batyline cover = 1 kg

• Other covers = 2 to 3 kg

• 1 black steel or stainless steel frame = 7 kg

• 1 Miss Trèfle table = 19 kg

Box dimensions (L x W x H in cm)

• Cotton cover box: 65 x 45 x 5

• Leather cover box: 70 x 50 x 10

• AA box (1 chair): 74 x 72 x 49

• AA box (2 chairs): 74 x 72 x 49

• BB box (1 chair): 59 x 58 x 70

• Pallet with Miss Trèfle box: 75 x 75 x 52

Delivery costs for EUROPE (based on weight)
SMALL PARCELS (< 1 kg) AND TRACKED PARCELS (> 1 kg)

• 0 to 250 g: €5 incl. VAT

• 260 to 500 g: €7.60 incl. VAT

• 510 to 999 g: €14 incl. VAT

• 1 kg to 2.01 kg: €17 incl. VAT

• 2.02 kg to 5 kg: €25 incl. VAT

• 5.01 kg to 10 kg: €30 incl. VAT

• 10.01 kg to 25 kg: €50 incl. VAT

• 25.01 kg to 50 kg: €70 incl. VAT

• 50.01 kg to 100 kg: €100 incl. VAT

Item weights

• 1 set of protection sleeves = 100 g

• 1 cotton/linen/Batyline cover = 1 kg

• 1 leather cover = 2 to 3 kg

• 1 AA chair = 8 kg

• 1 BB chair = 7 kg

Box dimensions (L x W x H in cm)

• Cotton/linen/Batyline cover box: 65 x 45 x 5

• Leather cover box: 70 x 50 x 10

• AA chair box (1 chair): 74 x 72 x 49

• AA chair box (2 chairs): 74 x 72 x 49

• BB chair box (1 chair): 59 x 58 x 70

• Miss Trèfle box: 75 x 75 x 52

Please provide a mobile phone number.