Frequently Asked Questions
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Is the AA chair foldable?
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What are the delivery times?
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What is the price of delivery in France?
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Can I change the cover?
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Can I leave the structure outside?
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What are the dimensions of structure AA?
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How can I tell if my structure is indeed a structure published by Airborne?
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Do I need to create an account to buy from your website?
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I'm having trouble setting up my AA structure. How do I do it?
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I am a company or a professional in the decoration sector, can I order from the website?
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What are the colors and delivery times for the new Hamaka?
If you can't find your answer, feel free to email us at contact@airborne.fr specifying your request.
Is the AA chair foldable?
No , the AA chair is not foldable.
It is either detachable : A base, two ears and 4 sleeves.
It is advisable not to dismantle it after installation.
See also: The instruction manual
Either in one piece since 2024 (without sleeves): the structures
What are the delivery times?
It's simple:
- If the item is in stock in the shop: allow 5 to 10 business days for delivery within mainland France and 7 to 12 days for Corsica and Europe. You will receive an email as soon as your order leaves our warehouse.
- If it's not in stock: submit a reorder request and we'll send you an email as soon as we have it in stock.
- If it's a pre-order , check the delivery date shown above the PRE-ORDER button
What is the price of delivery in France?
For all orders over €50,
Delivery is free in France and Corsica.
See also: Delivery
Can an AA cover be returned?
Yes, if you are not happy with the color or material of the cover, you can return it at your own expense (with Colissimo tracking) in its original packaging (and unused).
at our address
AIRBORNE
222 Peyran Business Park
40800 Aire sur l'Adour
Please let us know in advance by email or phone.
contact@airborne.fr or 05 58 71 98 20
by mentioning your order or invoice number and the reason for your return.
We will either refund you or exchange it free of charge.
Can I leave the AA chair outside?
Yes , you can leave the black epoxy steel or 316L marine stainless steel structure outside.
Simply remove the cover in rainy weather to preserve it for longer.
For outdoor use, we recommend Serge Ferrari batyline .
Cotton , like linen , is more fragile and these materials will require more care and attention.
The 316L marine-grade stainless steel structure is recommended for terraces near the sea and for use with the public.
What are the dimensions of structures AA and BB?
In the photo, the child model (BB) is on the left and the AA (adult model) is on the right.
How can I tell if my structure is indeed a structure published by Airborne?
Between approximately 1952 and 1970 , the Airborne structure was in one piece (without sleeves) and current AA covers fit these older structures perfectly.
For more precise measurements: take the dimensions of your structure and check them against the dimensions provided by following this link: AA Dimensions
Between 1970 and today , AA structures have consisted of four parts: a base, two ears, and four sleeves. For the past few years, we have also been reissuing the structure as a single piece, which is also engraved on the back.
Since 2011 , they have been engraved on the back of the AA base followed by the year of manufacture.
The most important thing is to measure your structure, if you have any doubt about its origin.
Do I need to create an account to buy from your website?
No, you don't need to create an account. You can skip this step.
I'm having trouble setting up my AA structure. How do I do it?
Start by reading the assembly instructions provided in the box.
- Start by putting the two sleeves on one ear.
- Identify the short part of the ear and position the sleeve on the rear base: push it in while turning it slightly
- Position the other part of the ear (the larger one) on the base, place the foot on the base and move the ear slightly forward, then push the sleeve onto the base. If you feel slight resistance, that's normal.
Don't hesitate to use a little force by turning the sleeve and moving the ear inwards.
There you go! Do the same with the other ear.
Then avoid dismantling your structure.
It's a bit difficult, but you'll get there!
I am a company or a decoration professional, can I order on the website?
As companies or decoration professionals, you can take advantage of a special discount.
I recommend that you send us an email directly to take advantage of this offer.