frequently asked questions
How do I know if my structure is indeed a structure published by Airborne?
I am a company or a decoration professional, can I order on the website?
If you cannot find your answer, do not hesitate to send us an email at contact@airborne.fr with details of your request.
Is the AA chair foldable?
No , the AA chair is not foldable.
It is either removable : A base, two ears and 4 sleeves.
It is recommended not to disassemble it after installation.
See also: The notice
Either in 1 single piece since 2024 (without sleeves): the structures
What are the delivery times?
It's simple:
- if it is in stock in the store ,
Allow 5 to 10 working days for delivery in mainland France , and 7 to 12 days for Corsica and Europe.
- if it is pre-ordered , look at the delivery date indicated above the PRE-ORDER button
How much does delivery cost in France?
For any order over €50,
Delivery is free in France and Corsica.
See also: Delivery
If this is not the case, request a restocking and we will notify you by return email.
Can we return an AA cover?
Yes , if the color or material of the cover does not suit you, you can return it at your expense (with colissimo tracking) in its original packaging (and unused) to our address
AIRBORNE
222 Zac de Peyran
40800 Aire sur l’Adour
Please notify us in advance by email or telephone
contact@airborne.fr or 05 58 71 98 20
by mentioning your order or invoice number
and the reason for your return.
We will either refund you or exchange it free of charge.
Can I leave the AA chair outside?
Yes , you can leave the black epoxy steel or 316L marine stainless steel structure outside.
Simply remove the cover in rainy weather to keep it longer.
For outdoors, we recommend Serge Ferrari batyline .
Cotton , like linen, is more fragile and these materials will require more care and attention.
The 316L marine stainless steel structure is recommended for terraces near the sea and for use with the public.
What are the dimensions
of structure AA and BB?
In the photo, the child model (BB) is on the left and the AA (adult model is on the right)
How do I know if my structure is indeed a structure published by Airborne?
Between approximately 1952 and 1970 , the Airborne frame was in one piece (without sleeves) and current AA covers fit these older frames perfectly.
For more details: take the dimensions of your structure
and check with the dimensions by following this link: The dimensions of the AA
Between 1970 and today , the AA structures are in 4 parts:
a base, two ears and 4 sleeves.
Since 2011 , they have been engraved on the back of the base
AA followed by the year of manufacture.
The most important thing is to measure your structure,
if you have any doubt about the origin.
Do I have to create an account to purchase from your website?
No, it is not necessary to create an account.
You can skip this step.
I can't set up my AA structure. How to do?
Start by reading the assembly document provided in the box.
- Start by putting the two sleeves on one ear.
- Identify the short part of the ear and position the sleeve on the rear base: push it in by turning slightly
- Position the other part of the ear (the larger one) on the base,
place your foot on the base and move your ear slightly forward then press the sleeve onto the base. If you notice slight resistance, this is normal.
Don't hesitate to force a little by turning the sleeve and moving the ear inwards.
So! do the same with the second ear
Then avoid dismantling your structure.
It's a little hard but you'll get there!
I am a company or a decoration professional, can I order on the website?
As companies or decoration professionals,
you can enjoy a special discount.
I recommend that you send us an email directly to take advantage of this advantage.