AIRBORNE General Terms and Conditions of Use and Sale
AIRBORNE General Terms and Conditions of Use and Sale
ARTICLE 1 - Seller Identification
AIRBORNE DESIGN, 222 ZAC DE PEYRAN, 40800 AIRE SUR L’ADOUR
RCS 528 684 517
Tel: +33 (0)5 58 71 98 20
www.airborne.fr
ARTICLE 2 - Scope of Application of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by AIRBORNE (“the Seller”) with consumers and non-professional buyers (“the Customers” or “the Customer”) (also referred to individually as “a Party” and collectively as “the Parties”) wishing to purchase the products offered for sale by the Seller (“the Products”) on the website www.airborne.fr.
They specify, in particular, the terms and conditions of ordering, payment, delivery, and the handling of any returns of Products ordered by the Customers.
These General Terms and Conditions of Sale may be supplemented by specific terms and conditions, stated on the website, before any transaction with the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, including those applicable to sales in stores or through other distribution and marketing channels.
These General Terms and Conditions of Sale are systematically provided to all Customers prior to placing an order and shall prevail, where applicable, over any other version or contradictory document.
They are accessible at any time on the website www.airborne.fr
The Customer declares having read and accepted these General Terms and Conditions of Sale before placing their order. Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's purchase is the one in effect on the website on the date the order is placed.
These General Terms and Conditions of Sale remain in effect as long as they appear on the website.
Modifications to these General Terms and Conditions of Sale are binding on users of the website www.airborne.fr from the date they are published online and cannot apply to transactions concluded prior to that date.
ARTICLE 3 - Produits proposés à la vente
Les Produits proposés à la vente sur le site Internet www.airborne.fr sont les suivants :
Fauteuils AA, Housses AA, Tables basses Miss Trèfle, chaises et bridges Impalas, tabourets Impalas et Assises, balancelles Hamaka, pieds de protections, etc.
Les caractéristiques principales des Produits, regroupant l'ensemble des informations substantielles requises par la réglementation applicable et notamment les spécifications, illustrations et indications de dimensions ou de capacité des Produits, sont présentées sur le site internet www.airborne.fr dans les fiches des produits et le catalogue du Vendeur.
Le Client est tenu d'en prendre connaissance avant toute passation de commande.
Le choix et l'achat d'un Produit sont de la seule responsabilité du Client.
Les photographies et graphismes présentés sur le site internet www.airborne.fr ne sont pas contractuels et ne sauraient engager la responsabilité du Vendeur.
Le Client est tenu de se reporter au descriptif de chaque Produit afin d'en connaître les propriétés, les particularités essentielles et les délais de livraison, ainsi que, en cas de fourniture continue ou périodique d'un bien, la durée minimale du contrat proposé.
Les informations contractuelles sont présentées en langue française et font l'objet d'une confirmation au plus tard au moment de la validation de la commande par le Client.
Les offres de Produits s'entendent dans la limite des stocks disponibles, tels que précisés lors de la passation de la commande.
Les Produits présentés sur le site Internet www.airborne.fr sont proposés à la vente pour les territoires suivants : Allemagne, Autriche, Belgique, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce, Hongrie, Irlande, Italie, Lettonie, Lituanie, Luxembourg, Malte, Pays-Bas, Pologne, Portugal, République tchèque, Roumanie, Slovaquie, Slovénie, Suède. En cas de commande vers un pays autre que la France métropolitaine, le Client est l'importateur du ou des Produits concernés.
Des droits de douane ou autres taxes locales ou droits d'importation ou taxes d'état sont susceptibles d'être exigibles. Ils seront à la charge et relèvent de la seule responsabilité du Client.
Sauf preuve contraire, les données enregistrées dans le système informatique du Vendeur constituent la preuve de l'ensemble des transactions conclues avec le Client.
Conformément à la loi Informatique et Libertés du 6 janvier 1978, renforcée et complétée par le RGPD (règlement général sur la protection des données) entré en vigueur le 25 mai 2018, le Client dispose, à tout moment, d'un droit d'accès, de rectification, d'opposition, d'effacement et de portabilité de l'ensemble de ses données personnelles en écrivant, par courrier et en justifiant de son identité, à l'adresse du Vendeur, mentionnée ci-dessus.
Attention :
Un mineur peut consentir seul à un traitement de données à caractère personnel en ce qui concerne l'offre directe de services de la société de l'information à compter de l'âge de quinze ans
Le Client reconnaît avoir la capacité requise pour contracter et acquérir les Produits proposés sur le site internet www.airborne.fr.
ARTICLE 4 - Orders
4.1. Placing an Order
The Customer is responsible for selecting the Products they wish to order on the website www.airborne.fr, according to the following procedure:
4.1.1. Product Selection
To select the Product(s) of their choice, the Customer is invited to log in to their Account or create an Account, under the conditions defined in the General Terms and Conditions of Use. The Customer must select the Product(s) of their choice by clicking on the relevant Product(s) and choosing the desired quantity or, where applicable, the desired Product characteristics (color, size, etc.). Once the Product is selected, it is placed in the Customer's shopping cart. The Customer can add as many Products as they wish to their shopping cart.
4.1.2. Orders
Once a Product is added to the shopping cart, the Customer can review the order details, the total price, and correct any errors before confirming acceptance. It is the Customer's responsibility to verify the accuracy of the order and to report or correct any errors immediately.
An order is registered on the website www.airborne.fr when the Customer accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates their order. This validation implies acceptance of all of these General Terms and Conditions of Sale as well as the general terms of use of the website www.airborne.fr.
After verifying their Order, the Customer can proceed to secure payment for the Product(s) by following the instructions in the secure area of the Payment Service Provider.
The sale is only final after the Seller sends the Customer an email confirming acceptance of the order. This email must be sent without delay and after the Seller has received full payment of the deposit.
Any order placed, validated by the Customer, and confirmed by the Seller, under the conditions and according to the procedures described above, on the website www.airborne.fr, constitutes a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is an existing dispute concerning payment for a previous order.
The Customer can track the progress of their order on the website www.airborne.fr.
The Seller does not intend to sell Products on the website www.airborne.fr to professionals, but only to consumers or non-professionals for their personal use.
4-2. Order Modification
Any order modifications requested by the Customer can only be accommodated by the Seller to the extent possible and provided they are notified to the Seller by email or telephone at least 24 hours before the scheduled shipping date.
If the Seller cannot accept these modifications, any sums paid by the Customer when placing the order will be refunded within a maximum of 10 days from the date the Seller is notified that the requested modifications cannot be accepted (unless the Customer prefers to receive a credit note).
4-3. Order Cancellation
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be cancelled, except in the case of exercising the right of withdrawal or in the event of force majeure.
In the event of late cancellation of the order by the Customer, less than 2 days before the scheduled delivery date, and excluding the exercise of the right of withdrawal or force majeure, the Seller may charge the Customer compensation corresponding to the costs actually incurred for the preparation and shipment of the order, up to a limit of 10% of the total amount of the purchase.
ARTICLE 5 - Prices
The Products are supplied at the prices in effect on the website www.airborne.fr at the time the Seller registers the order. Prices are expressed in Euros, excluding and including VAT.
Prices take into account any discounts offered by the Seller on the website www.airborne.fr.
These prices are fixed and non-negotiable during their period of validity, as indicated on the website www.airborne.fr. Outside this period of validity, the Seller reserves the right to change prices at any time. Prices do not include processing, shipping, transport, and delivery costs, which are charged separately, under the conditions indicated on the website www.airborne.fr and calculated before the order is placed.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport, and delivery costs, as calculated before the Customer confirms the order, are entirely their responsibility.
The payment requested from the Customer corresponds to the total purchase amount, including these costs.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.
For orders based on a quote:
Customer-specific orders may be considered. If applicable, these will be subject to a quote that must be accepted by the Customer beforehand. Quotes issued by the Seller are valid for 30 days from the date of issue.
An order based on a quote is considered accepted only after full payment of the order amount.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.
Any price reduction announcement must indicate the price charged by the Seller before the application of the price reduction, this previous price being defined as the lowest price charged by the Seller to all Customers during the thirty days preceding the application of the price reduction. e of 10% of the total purchase amount.
ARTICLE 6 - Payment Terms
The price is payable in full, in cash, on the day the order is placed by the Customer, via secure payment, according to the following methods:
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By STRIPE, which manages the following bank cards: Visa, MasterCard, American Express, and other bank cards
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By PayPal, in 1 or 4 installments with no fees
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By Klarna, in 3 installments with no fees
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By bank check upon request by email to contact@airborne.fr
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By bank transfer upon request by email to contact@airborne.fr
Payment by bank card is irrevocable, except in the case of fraudulent use of the card. In this case, the Customer may request cancellation of the payment and a refund of the corresponding amounts.
In the case of payment by bank check, it must be issued by a bank located in Metropolitan France or Monaco.
The check will be deposited upon receipt.
Payment data is exchanged in encrypted form using the SSL encryption protocol.
ARTICLE 7 - Delivery of Ordered Products
Delivery of the Products means the transfer to the Customer of physical possession or control of the ordered Products.
In accordance with the provisions of Article L 216-4 of the French Consumer Code, delivery of the Products includes the provision of the user manual, installation instructions, and a written statement indicating the possibility of making reservations, as well as the commercial warranty.
The Products ordered by the Customer will be delivered in mainland France within 5 to 10 business days from the date of shipment. This includes the shipping time indicated on the Product page, plus the processing and delivery time, to the address provided by the Customer when placing their order on the website www.airborne.fr.
The Products ordered by the Customer will be delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, within 7 to 20 business days from the date of shipment. This delivery timeframe includes the shipping time indicated on the Product page, plus processing and transit time, to the address provided by the Customer when placing their order on the website www.airborne.fr.
Unless otherwise specified or in the event of unavailability of one or more Products, the ordered Products will be delivered in a single shipment.
The Seller undertakes to make every effort to deliver the Products ordered by the Customer within the aforementioned timeframes.
However, these delivery times are provided for informational purposes only.
If the ordered Products have not been delivered within 30 days of the estimated delivery date, for any reason other than force majeure or the Customer's own actions, the Customer may notify the Seller, under the conditions set forth in Article L 216-6 of the French Consumer Code, of:
either the suspension of payment of all or part of the price until the Seller performs, under the conditions set forth in Articles 1219 and 1220 of the French Civil Code (defense of non-performance),
or the cancellation of the sale, after having formally requested the Seller to perform within a reasonable additional period, which the Seller fails to meet.
Cancellation may be immediate if the Seller refuses to perform, if it is clear that the Seller will be unable to deliver the Products, or if the missed delivery deadline constituted an essential condition of the sale for the Customer.
In the event of cancellation of the sale, the sums paid by the Customer will be refunded within fourteen days of the date of cancellation, without any deduction or compensation.
The Seller assumes the risks of transport and is obligated to reimburse the Customer for any damage incurred during transport.
Deliveries are handled by an independent carrier to the address provided by the Customer when placing the order, provided that the carrier has easy access to this address.
If the Customer has chosen their own carrier, they acknowledge that the carrier is responsible for delivery and have no recourse against the Seller for any failure to deliver the goods.
ARTICLE 8 - Transfer of Ownership - Transfer of Risk
Ownership of the Seller's Products shall not transfer to the Customer until full payment of the price has been received, regardless of the delivery date.
Regardless of the date of transfer of ownership, the transfer of risk of loss or damage shall not occur until the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, except when the Customer uses a carrier of their own choosing, independent of the Seller. In this case, the transfer of risk occurs upon delivery of the ordered Products by the Seller to the carrier chosen by the Customer.
ARTICLE 9 - Seller's Liability - Warranty
The Products sold on the website www.airborne.fr comply with current French regulations and are suitable for non-professional use.
The Products supplied by the Seller are covered by the following legal guarantees, without additional charge and independently of the right of withdrawal:
The legal guarantee of conformity, for Products that are apparently defective, damaged, or do not correspond to the order;
The legal guarantee against hidden defects resulting from a flaw in materials, design, or manufacturing that affects the delivered products and renders them unfit for use;
9-1. Legal Guarantee of Conformity
The Seller undertakes to deliver goods that conform to the contractual description and to the criteria set forth in Article L217-5 of the French Consumer Code.
The Seller is liable for any lack of conformity existing at the time of delivery of the Products and that appears within two years of delivery.
This warranty period applies without prejudice to Articles 2224 et seq. of the French Civil Code, the limitation period beginning to run from the date the Customer becomes aware of the lack of conformity.
Any lack of conformity that appears within twenty-four months, or twelve months in the case of second-hand goods, from the date of delivery of the Products, is presumed, unless proven otherwise, to have existed at the time of delivery.
In the event of a lack of conformity, the Customer may demand that the delivered Products be brought into conformity by repair or replacement, or, failing that, a price reduction or the cancellation of the sale, under the conditions stipulated by law.
The Customer may also suspend payment of all or part of the price or the provision of the benefit stipulated in the contract until the Seller has fulfilled its obligations under the legal guarantee of conformity, in accordance with Articles 1219 and 1220 of the French Civil Code.
It is the Customer's responsibility to request that the Seller bring the Products into conformity, choosing between repair and replacement. The goods must be brought into conformity within a period not exceeding thirty days of the Customer's request.
The repair or replacement of the non-conforming Product includes, where applicable, its removal and collection, as well as the installation of the brought-in or replaced Product.
Any Product brought into conformity under the legal guarantee of conformity benefits from a six-month extension of this guarantee.
If the non-conforming Product is replaced when, despite the Customer's choice, the Seller has not brought it into conformity, the replacement will start a new legal guarantee of conformity period for the Customer, beginning from the date of delivery of the replaced Product.
If the requested bringing into conformity is impossible or would entail disproportionate costs under the conditions stipulated in Article L 217-12 of the French Consumer Code, the Seller may refuse it. If the conditions set out in Article L 217-12 of the Consumer Code are not met, the Customer may, after formal notice, pursue specific performance of the initially requested solution, in accordance with Articles 1221 et seq. of the Civil Code.
The Customer may finally demand a price reduction or cancellation of the sale (unless the non-conformity is minor) in the cases provided for in Article L 217-14 of the French Consumer Code.
When the non-conformity is so serious that it justifies a price reduction or immediate cancellation of the sale, the Customer is not required to first request the repair or replacement of the non-conforming Product.
The price reduction is proportional to the difference between the value of the delivered Product and its value in the absence of the non-conformity.
In the event of cancellation of the sale, the Customer will be reimbursed for the price paid upon return of the non-conforming Products to the Seller, at the Seller's expense.
The reimbursement will be made upon receipt of the non-conforming Product or proof of its return by the Customer, and at the latest within fourteen days thereafter, using the same payment method used by the Customer for the original payment, unless the Customer expressly agrees otherwise, and in any event without additional charges.
The foregoing provisions are without prejudice to any award of damages to the Customer for the harm suffered as a result of the non-conformity.
The Customer may also demand a price reduction or the cancellation of the sale (unless the non-conformity is minor) in the cases provided for in Article L 217-14 of the French Consumer Code.
When the non-conformity is so serious that it justifies a price reduction or the immediate cancellation of the sale, the Customer is not required to first request the repair or replacement of the non-conforming Product.
The price reduction is proportional to the difference between the value of the delivered Product and its value in the absence of the non-conformity.
In the event of cancellation of the sale, the Customer will be reimbursed for the price paid upon return of the non-conforming Products to the Seller, at the Seller's expense.
The refund will be issued upon receipt of the non-conforming Product or proof of its return by the Customer, and at the latest within fourteen days thereafter, using the same payment method used by the Customer for the original purchase, unless the Customer expressly agrees otherwise, and in any event without additional charges.
The foregoing provisions are without prejudice to any award of damages to the Customer for any losses incurred due to the non-conformity.
9-2. Legal Guarantee Against Hidden Defects
The Seller is liable for hidden defects under the legal guarantee against hidden defects arising from a material, design, or manufacturing flaw affecting the delivered products and rendering them unfit for use.
The Customer may choose to invoke the guarantee against hidden defects in the Products in accordance with Article 1641 of the French Civil Code; in this case, the Customer may choose between rescinding the sale or obtaining a reduction in the sale price in accordance with Article 1644 of the French Civil Code.
9-3. Exclusion of Warranties
The Seller shall not be liable in the following cases:
Failure to comply with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to verify before placing their order,
In the event of misuse, use for professional purposes, negligence, or lack of maintenance by the Customer, as well as in the event of normal wear and tear of the Product, accident, or force majeure.
Box inserted in the General Terms and Conditions of Sale pursuant to the provisions of Article D 211-2 of the French Consumer Code concerning the legal guarantees of conformity and against hidden defects:
The consumer has a period of two years from the delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared. The legal guarantee of conformity obliges the seller, where applicable, to provide all updates necessary to maintain the conformity of the goods. The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without significant inconvenience. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement. The consumer may obtain a price reduction by keeping the goods or terminate the contract by receiving a full refund upon return of the goods if: 1. The seller refuses to repair or replace the goods; 2. The repair or replacement of the goods takes place after a period of thirty days; 3. The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer ultimately bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods; 4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. In this case, the consumer is not required to request the repair or replacement of the goods beforehand. The consumer is not entitled to termination of the sale if the lack of conformity is minor. Any period during which the goods are unavailable for repair or replacement suspends the remaining warranty period until the repaired goods are delivered. The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the seller's average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles you to a price reduction if the item is kept or a full refund upon return of the item.
ARTICLE 10 - After-Sales Service
The Products are subject to after-sales service that is independent of both legal and commercial warranties, which the Customer may purchase under the conditions set forth in the appendix to these General Terms and Conditions of Sale.
ARTICLE 11 - Protection of Personal Data
In accordance with Law No. 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, it is noted that the personal data requested from the Customer is necessary for processing their order and issuing invoices, among other things.
The personal data collected is necessary for processing orders and managing the business relationship. It may only be transmitted to our technical service providers and contractual partners responsible for fulfilling orders (payment, delivery) strictly within this framework. It is retained for 3 years from the end of the business relationship. In accordance with the GDPR, you have the right to access, rectify, object to, erase, restrict the processing of, and transfer your data. You can exercise these rights by writing to contact@airborne.fr. For more information, please consult our privacy policy: https://www.airborne.fr/politiquedeconfidentialite
The processing of information provided through the website www.airborne.fr complies with legal requirements regarding the protection of personal data. The information system used ensures optimal protection of this data.
In accordance with applicable national and European regulations, the Customer has a permanent right to access, modify, rectify, object to, and restrict the processing of their personal data, as well as the right to data portability.
This right can be exercised under the conditions and according to the procedures defined on the website www.airborne.fr.
ARTICLE 12 - Intellectual Property
The content of the website www.airborne.fr is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an infringement.
ARTICLE 13 - Unforeseen Circumstances
In the event of unforeseen changes in circumstances at the time of entering into the contract, in accordance with the provisions of Article 1195 of the French Civil Code, the Party that did not agree to assume the risk of excessively onerous performance may request renegotiation of the contract from its counterparty.
ARTICLE 14 - Force Majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, arises from a case of force majeure, as defined in Article 1218 of the French Civil Code.
ARTICLE 15 - Termination Procedures
It is noted that, in accordance with legal provisions, termination of the contract electronically is possible when the contract was concluded electronically or when, on the date of termination, the Seller offers Customers the option of concluding contracts electronically.
To this end, a free feature is made available to the Customer, allowing them to electronically complete the notification and all necessary steps for the termination of the contract. The Seller must acknowledge receipt of this notification by informing the Customer, on a durable medium and within a reasonable timeframe, of the date on which the contract terminates and the effects of the termination.
ARTICLE 16 - Applicable Law - Language
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law.
They are written in French. If they are translated into one or more languages, only the French text shall prevail in the event of a dispute.
ARTICLE 17 - Disputes
All disputes arising from purchase and sale transactions concluded under these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences, and subsequent effects, which cannot be resolved amicably between the Seller and the Customer, shall be submitted to the competent courts under the applicable laws.
The Customer is informed that they may, in any event, resort to conventional mediation, in particular with the Consumer Mediation Commission (French Consumer Code, Art. L 612-1) or with existing sector-specific mediation bodies, whose contact details are available on the website www.airborne.fr, or to any other alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The contact details and procedures for contacting the mediator are as follows:
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the option of contacting the consumer mediator responsible for the professional, free of charge, within one year of the written complaint being sent to the professional.
The consumer mediator must be contacted:
either by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com
or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.
It should be noted that mediation is not mandatory but is offered as a means of resolving disputes without resorting to legal action.
If the dispute must be brought before the courts, it is noted that, pursuant to Article L 141-5 of the French Consumer Code, the consumer may, at their discretion, bring the matter before, in addition to one of the courts with territorial jurisdiction under the French Code of Civil Procedure, the court of the place where they resided at the time the contract was concluded or the harmful event occurred.
It is also noted that, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent, out-of-court resolution of online disputes between consumers and businesses within the European Union.
ARTICLE 18 - Pre-contractual Information - Customer Acceptance
The Customer acknowledges having been informed by the Seller, in a legible and understandable manner, by means of making these General Terms and Conditions of Sale available, prior to their immediate purchase or placing the order and in accordance with the provisions of Article L 221-5 of the French Consumer Code:
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Regarding the essential characteristics of the Products, and in particular the specifications, illustrations, and indications of dimensions or capacity, enabling them to purchase the Products with full knowledge of the facts, particularly concerning their conditions of use. The photographs and graphics presented are not contractual and shall not be binding on the Seller. The Customer is required to refer to the description of each Product to understand its essential properties and characteristics.
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Regarding the price of the Products and the application of a personalized price based on automated decision-making and any additional charges, or, if no price is paid, any benefit provided in lieu of or in addition to the price and the nature of that benefit;
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Regarding the terms of payment, delivery, and performance of the sales contract;
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If the sale is not performed immediately, regarding the delivery times for the ordered Products;
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Regarding the identity of the Seller and all of their contact information;
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Regarding the existence and implementation of warranties (the legal warranty of conformity, the warranty against hidden defects, any commercial warranties) and, where applicable, after-sales service;
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Regarding the possibility of using a consumer mediator, whose contact details are provided in these General Terms and Conditions of Sale, under the conditions stipulated in the Consumer Code:
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Regarding the right of withdrawal (existence, conditions, time limit, procedures for exercising this right and standard withdrawal form), the terms of termination, the handling of complaints and other important contractual conditions and, where applicable, the costs of using distance communication technology, the existence of codes of conduct, and financial guarantees and deposits;
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Regarding accepted payment methods.
Placing an order on the website www.airborne.fr constitutes full and unreserved acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered. This is expressly acknowledged by the Customer, who specifically waives the right to rely on any conflicting document, which would be unenforceable against the Seller.
APPENDIX 1 - Withdrawal Form (printable or available by email via the following link): https://airborne.fr/cgv-fr#formulaire-de-retractation
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.airborne.fr, subject to any exclusions or limitations to the right of withdrawal as set forth in the applicable General Terms and Conditions of Sale.
To: AIRBORNE DESIGN
222 ZAC DE PEYRAN
40800 AIRE SUR L’ADOUR
I hereby notify you of my withdrawal from the contract for the order of the following products:
Ordered on ....... / Received on .........
Order number: ...........................................................
Customer name: ...........................................................................
Customer address: .......................................................................
Customer signature (only if this form is submitted on paper):
Date: .................................
Airborne is registered with the French Agency for Ecological Transition (ADEME). This procedure complies with regulations concerning the management of furniture waste, as per Article R. 543-254 of the French Environmental Code and the decree of August 5, 2013.
Its unique identifier is FR016871_10ROZZ
Identifier issued by the French Agency for Ecological Transition (ADEME): FR016871_10ROZZ